- Can I return or exchange merchandise?
- All sales are final. If you have any questions about our products, send us an email at firstname.lastname@example.org prior to your purchase.
- What is your shipping policy?
- The shipping charge varies according to the item. Once payment is confirmed, orders placed Monday through Friday will ship within 48 hours. Standard shipping is via USPS with delivery confirmation. If you would like to upgrade to expedited shipping, please email us prior to placing order for shipping rates. Currently, we only ship within the United States. We offer Priority Mail APO/FPO Flat Rate Box for an additional charge.
- What if an item sells out?
- We make every effort to keep sufficient stock of items listed on our site. Occasionally we may sell out of certain products. We will notify you via email if an item is out of stock. You may select a different item or cancel the order for a refund.
- How do I track my order?
- We ship via USPS with delivery confirmation. You will receive the delivery confirmation number in your shipping confirmation email. You may track this number online by visiting www.usps.com. Although you cannot track your package every step of the way with this service, it does confirm the date and time the package was sent.
- Is my transaction secure?
- We have chosen PayPal as our credit card processor because of their commitment to protecting the privacy of its users. PayPal automatically encrypts your confidential information. When you send a payment through PayPal, we never see your credit card numbers. We only see your email address.
- What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
- We collect personal information when voluntarily submitted by our customers. The information you provide is only used to fulfill your order, unless you give us permission to use it in our occasional newsletter. Your personal information is kept secure and confidential.